As you probably know, FTI Touristik GmbH, the parent company of the FTI GROUP, filed for insolvency on Monday 3 June 2024 (you can read the press release for more details). We understand that you are concerned and have questions about your booking. To help you as much as possible in this situation, we have put together some important answers and explanations about the insolvency proceedings of FTI Touristik GmbH. 

The court-appointed representative is Mr Nicolas SAVARY, in Mulhouse. The court-appointed administrator is Christophe GILLME in ECKBOLSHEIM. 

Potential buyers can express their interest in a takeover to Me GILLME: SELARL ADJE 5, rue des frères lumière 67201 ECKBSOLHEIM. Phone: +33 3 88 76 91 00. Email address: contact@adje-aj.fr
 

Following the opening of receivership proceedings against FTI Voyages SAS by judgment of the specialised commercial division of the Strasbourg Court of First Instance on 17 June 2024, the company's creditors are invited to declare their claims to the judicial representative:

SELARL MJ EST
Me Nicolas SAVARY
Immeuble le Trident - 36 Rue Paul Cézanne - BP.1057 - 68051 Mulhouse Cedex
+33 (0)3 89 56 33 89 - www.mj-est.fr

Under this procedure, all the debts owed by the company are recorded as liabilities.

Whether you are a private individual or a professional, this procedure only applies to creditors who have themselves purchased a service from FTI Voyages SAS and who have not received the agreed service.

The statement of claim can only relate to services for the period prior to 16 June 2024, the date on which the insolvency proceedings were opened.

A distinction must be made between French creditors and foreign creditors when making this claim:

French creditors can download the form from the following address and have two months from publication of the proceedings in the BODACC to make their declaration: https://www.justice.fr/formulaire/declaration-creances-formulaire-1002101 

Foreign creditors have four months from the publication of the proceedings in the BODACC to make this declaration and can use the European form which can be downloaded in the following:

• French 
• German 
• English 

Please be careful: registering your claim as a liability in the proceedings does not prejudge its payment. It will only authorise you to take part in distributions, and payment will only be possible if funds permit.

For all other requests, please use the contact form on the following website: www.mj-est.fr 

Depending on departure date: between 4 June and 31 August 2024

For packages that your agency wishes to maintain, FTI Voyages will do its utmost to provide the services booked. However, due to the imminent closure of FTI Touristik GmbH's activities, major disruptions are to be expected for travellers who have purchased FTI Voyages packages through your agency.  

However, if you wish to cancel your booking for a departure between 04 June and 31 August 2024, we offer you the possibility of doing so free of charge. If you have already submitted a cancellation request for a departure after 31 July 2024, please renew your request using the online form:

• For "customised trips" or FTI360 packages: https://www.fti-service.fr/fti360-alacarte-formulaire-demande-annulation-sans-frais
• For all other package holidays (please note: one form per trip): https://www.fti-service.fr/formulaire-demande-annulation-sans-frais

Depending on departure date: from 1 September 2024

Our priority is to take care of customers who are already here and to manage imminent departures. The situation is currently too uncertain for us to provide you with any further information. Please be assured that we will keep you and your customers informed as soon as possible. We understand how important this situation is to you and your customers, and we are doing everything we can to support you through this difficult time.

If your departure date is after 31 August 2024, we thank you in advance for not contacting the various FTI Voyages services, and for waiting for our next communication

Major disruptions are expected for travellers who have purchased FTI Voyages packages from your agency. At present, it is impossible to anticipate this type of situation and we cannot guarantee that customers will not experience disruption during their journey. 

We therefore recommend that, if you wish, to cancel your booking free of charge for a departure between 04 June and 31 August 2024.

FTI Voyages will cancel these bookings free of charge for departures up to 31 August 2024.

Applications from agencies that have already paid for all or part of a package based on GDS or low-cost flights will not be cancelled.

PNRs issued for packages purchased by agencies that have paid a deposit or the full price (insofar as the travel agency has not asked for the file to be cancelled free of charge) will therefore be maintained; the agencies concerned will be contacted directly by the FTI teams.

It will not be possible to make partial payment for flights on a booking.

FTI Voyages will not take any steps to cancel tickets issued and paid for by FTI Voyages (unless requested to do so by the agencies concerned). However, FTI Voyages cannot guarantee that the PNRs transmitted will be maintained over time. This is primarily the responsibility of the airline concerned and/or any decisions taken by the court-appointed administrator, who will be appointed in the next few days.

FTI Voyages will not transmit the PNRs. FTI Voyages cannot guarantee that the PNRs will be maintained over time, as this is primarily the responsibility of the airline concerned and/or any decisions taken by the court-appointed administrator who will be appointed in the next few days. 

Due to the imminent cessation of FTI Touristik GmbH's activities, major disruptions are to be expected. If you wish, we recommend that you cancel your booking free of charge for a departure between 04 June and 31 August 2024.

This is only possible for agencies that have already paid in full or in part for a package based on GDS or low-cost flights and insofar as the tickets have already been paid for and issued by FTI.

The agencies concerned will be contacted directly by the FTI teams.

Depending on the departure date: between 4 June and 31 August 2024

In view of the disruptions that are expected for travellers with FTI Voyages packages, and in accordance with the press release of 7 June 2024, you have the opportunity, if you wish, to cancel your booking for a departure between 4 June and 31 August 2024 free of charge. 

If you have already submitted a cancellation request for a departure between 1 August and 31 August 2024, please renew your request by using only our free online cancellation request forms:

• For "customised trips" or FTI360 packages: https://www.fti-service.fr/fti360-alacarte-formulaire-demande-annulation-sans-frais
• For all other package holidays (please note: one form per trip): https://www.fti-service.fr/formulaire-demande-annulation-sans-frais 

Depending on departure date: From 1 September 2024

Our priority is to manage the imminent departures. The situation is currently too uncertain for us to provide you with any further information. 
Please be assured that we will keep you and your customers informed as soon as possible. We understand how important this situation is to you and your customers, and we are doing everything we can to support you through this difficult period. 

(Note: A package holiday is a combination of hotel accommodation and flight, with any additional services booked.)

We will do our utmost to enable you to complete your trip as planned. 

Despite our best efforts, you may have to organize the return of your customers yourself.

Our teams are unable to check whether hotels and/or ground services have been paid for.

You can contact the hotel or supplier directly to check whether the services are being maintained and under what conditions.

(Note: A package holiday is a combination of hotel accommodation and flight, with any additional services booked.)
Our teams are unable to check whether flights, hotels, various ground services and transfers have been paid for.

If you decide to maintain the customer's stay, we invite you to:

1. For greater certainty, check the status of your flight and reservation with the airline concerned.
2. Contact the hotel or supplier directly to check whether the services are being maintained and under what conditions.
3. Contact the local agency directly to check whether transfers are being maintained and under what conditions.

The choice to travel is yours and your customers'.
We recommend that you cancel your bookings free of charge for all departures up to 31 August 2024.

Our teams are unable to check whether hotels have been paid for.

If you decide to maintain the customer's stay, we invite you to contact the hotel directly to check whether the services are being maintained and under what conditions.

The choice to travel is yours and your customers'. You can cancel your reservations free of charge for all departures until 31 August 2024.

You may request cancellation of your bookings free of charge for all departures up to 31 August 2024.

FTI Voyages will also cancel, free of charge, bookings that cannot be honored on receipt of booking information from the rental companies/brokers.

If you have booked other services with FTI Voyages, such as excursions, tours, transfers, etc., please contact us.

Our teams are not able to check whether the various ground services have been paid for. If you decide to maintain the client's services, we invite you to contact the service provider directly to check whether the services are being maintained and under what conditions.

The choice to travel without information is yours and your customers'. You can cancel your bookings free of charge for all departures until 31 August 2024.

Pre-departure  

At this time, the file is confirmed and departures are possible, subject to further communication from FTI GROUP. However, major disruptions are to be expected for travellers who have purchased FTI Voyages packages from your agency. 

If you decide to maintain the customer's stay, please contact the company and the hotel directly to check the situation.

Pre-departure (service not confirmed by the hotel) 

We are aware of the planned disruption to FTI Voyages packages. If this has been confirmed to you, we are unfortunately unable to resolve this situation. If you wish, you can cancel your booking free of charge for a departure between 04 June and 31 August 2024. 

Please send us your cancellation request by e-mail to the reservations department, quoting your booking reference.

When your customers are in destination

If our customers encounter problems in the destination, which can happen and which we cannot anticipate at the present time, we advise you to contact our in-destination representatives. 
Given the major disruptions to be expected, it may be difficult to reach them. In the event of additional costs being incurred by customers for the hotel and/or transfers, it is imperative to keep all traces of payment so that customers can start a procedure to claim reimbursement on their return.

No, we don't have the bank details of the hotels directly to help with this type of request.

No.

No.

We have been very busy since 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority.

Thank you in advance for not using FTI Voyages telephone numbers and email addresses if the departure of customers is not within the communicated dates.

We will deal with each email, reminders only slow down response times. Thank you for your understanding.

We have been very busy since Monday 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority.

If your request concerns a cancellation free of charge for a booking with a departure between 3 June and 31 July 2024, you can consider your cancellation as recorded by FTI. An updated invoice (amount due at €0) will be sent to you as soon as possible.

If you have already submitted a cancellation request for a departure between 1 August and 31 August 2024, please renew your request exclusively using our free online cancellation request forms:

• For "customised trips" or FTI360 packages: https://www.fti-service.fr/fti360-alacarte-formulaire-demande-annulation-sans-frais
• For all other package holidays (please note: one form per package): https://www.fti-service.fr/formulaire-demande-annulation-sans-frais 

We invite you to contact us exclusively by email using service@fti.fr.